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Satisfying internal customers first! :a practical guide to improving internal and external customer satisfaction /
紀錄類型 ： 書目-語言資料,印刷品: 單行本
正題名/作者 ： Satisfying internal customers first! :/ Richard Y. Chang, P. Keith Kelly.
其他題名 ： a practical guide to improving internal and external customer satisfaction /
作者 ： Chang, Richard Y.
其他作者 ： Kelly, P. Keith.
出版者 ： Irvine, Calif. :Richard Chang Associates,c1994.
面頁冊數 ： vii, 104 p. :ill. ;26 cm.
叢書名 ： Quality improvement series.
標題 ： Customer service. -
ISBN ： 1883553040
LEADER 00678nam 2200217Ia 4500
001 221474
003 OCoLC
005 19940705112321.0
008 140630s1994 caua 000 0 eng d
010 $a93091034
020 $a1883553040
035 $a0881-53060
035 $a30152840
035 $a189824
040 $aSGP$cSGP$dOUN
082 0#$2658.5
090 $aHF5415.5$b.C43 1994x
100 1 $aChang, Richard Y.$3267549
245 10$aSatisfying internal customers first! :$ba practical guide to improving internal and external customer satisfaction /$cRichard Y. Chang, P. Keith Kelly.
260 # $aIrvine, Calif. :$cc1994.$bRichard Chang Associates,
300 $avii, 104 p. :$bill. ;$c26 cm.
440 0$aQuality improvement series.
440 0$aPractical guidebook.
650 #0$aCustomer service.$3268598
650 #0$aCustomer relations.$3263914
650 #0$aIndustrial management.$3266740
650 #0$aQuality control.$3266840
700 1#$aKelly, P. Keith.$3268597
Chang, Richard Y.
Satisfying internal customers first! :a practical guide to improving internal and external customer satisfaction /Richard Y. Chang, P. Keith Kelly. - Irvine, Calif. :Richard Chang Associates,c1994. - vii, 104 p. :ill. ;26 cm. - Quality improvement series..
ISBN: 1883553040
LCCN: 93091034Subjects--Topical Terms:
268598
Customer service.
Satisfying internal customers first! :a practical guide to improving internal and external customer satisfaction /Richard Y. Chang, P. Keith Kelly. - Irvine, Calif. :Richard Chang Associates,c1994. - vii, 104 p. :ill. ;26 cm. - Quality improvement series..
ISBN: 1883553040
LCCN: 93091034Subjects--Topical Terms:
268598
Customer service.
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